Support

Help for builders keeping subscriptions under control.

Find the fastest route for support, browse workflow guidance, and use the FAQ to answer common questions before a renewal, billing issue, or setup choice slows you down.

  • Builder-focused FAQs
  • Contact routes for support, feedback, and privacy
Contact supportRead the guides
Contact routes

Choose the right inbox the first time.

We keep support routing simple: one inbox for product, billing and privacy questions, and one for feedback. Use the channel that matches the work, or start with support and we'll redirect it.

Support and privacy

support [at] subhorizon.app

Best for account access, billing, renewal-alert, data and privacy questions that need a reply from the team.

Product feedback

feedback [at] subhorizon.app

Use this for integration ideas, workflow feedback, and product suggestions from active builders.

Frequently asked questions

What is the fastest way to set up my AI stack in SubHorizon?

Start by adding the tools you already pay for, along with next renewal dates and quick notes on ownership. That gives you an immediate renewal view before you refine categories, alerts, or history.

Can I use SubHorizon without connecting a bank account?

Yes. The product is designed to work without bank login. You can add subscriptions manually, import structured data, and keep notes on each tool without linking a bank feed.

How does SubHorizon help with overlap between tools?

SubHorizon makes overlap visible by putting tools, prices, renewal dates, and notes in one place. The goal is to help you decide whether two plans are both necessary before the next charge arrives.

What happens if I cancel or downgrade my plan?

Your historical records stay intact. If you exceed the limits of the new plan, gated features pause until you reduce usage or upgrade again.

Where should I send a privacy or export request?

Email support [at] subhorizon.app. You can also export or delete your data in Settings.

Do you have documentation?

The current public guidance lives in the support center and blog.