Support

Help for builders keeping subscriptions under control.

Find the fastest route for support, browse workflow guidance, and use the FAQ to answer common questions before a renewal, billing issue, or setup choice slows you down.

All footer resource links are liveBuilder-focused FAQsContact routes for support, feedback, and privacy
Contact supportRead the guides
Contact routes

Choose the right inbox the first time.

We keep support routing simple: one inbox for product and billing issues, one for feedback, and one for privacy requests. Use the channel that matches the work, or start with support and we'll redirect it.

Support inbox

support [at] subhorizon.app

Best for account access, billing, or renewal-alert questions that need a reply from the team.

Product feedback

feedback [at] subhorizon.app

Use this for integration ideas, workflow feedback, and product suggestions from active builders.

Privacy requests

privacy [at] subhorizon.app

Questions about stored data, export requests, or policy details route through the privacy inbox.

Frequently asked questions

What is the fastest way to set up my AI stack in SubHorizon?

Start by adding the tools you already pay for, along with next renewal dates and quick notes on ownership. That gives you an immediate renewal view before you refine categories, alerts, or history.

Can I use SubHorizon without connecting a bank account?

Yes. The product is designed to work without bank login. You can add subscriptions manually, import structured data, and keep notes on each tool without linking a bank feed.

How does SubHorizon help with overlap between tools?

SubHorizon makes overlap visible by putting tools, prices, renewal dates, and notes in one place. The goal is to help you decide whether two plans are both necessary before the next charge arrives.

What happens if I cancel or downgrade my plan?

Your historical records stay intact. If you exceed the limits of the new plan, gated features pause until you reduce usage or upgrade again.

Where should I send a privacy or export request?

Use privacy [at] subhorizon.app. That inbox is the right route for data-access, deletion, or privacy-policy questions.

Do you have documentation?

The current public guidance lives in the support center and blog. This pass keeps every footer resource link pointed at a real destination instead of placeholder pages.